This is a starter policy template. Before launch, adapt it to the laws that apply to your business and ensure it matches the terms presented by your payment provider.
Requesting a refund
If you believe you were charged in error, contact the support address published on the Betty website with your account email, transaction reference, and a description of the issue.
Review
Refund requests are reviewed individually in accordance with applicable consumer law, the offer shown at checkout, and the payment provider's procedures. Nothing in this policy limits rights that cannot legally be excluded.
Duplicate or unauthorized charges
Report duplicate or unrecognized charges promptly so they can be investigated with the payment provider.
Processing
If a refund is approved, its timing depends on the payment provider and your financial institution. Do not publish a guaranteed refund timeline until your actual process is established.
Contact
Replace this paragraph with your monitored customer support email and business address before accepting payments.